Ratings & Reviews

Overall Rating

4(186 reviews)98.9% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Lihao Z. - |Recommended: YesArrive Mission Valley is a ... — Arrive Mission Valley is a really friendly and relaxing community. Compared to my previous apartments, Arrive Mission Valley has a really good price for students and the furnishings are very nice and new
response from property -Lihao, thank you for sharing your 5-star rating! We're happy to hear that you find real value in your living experience and a friendly, relaxing atmosphere to call home.
Review From Modern Messagesubmitted by Gina B. - |Recommended: YesI just moved in this week a... — I just moved in this week and so far so good. The location is convenient, there’s food close by, parking is easy and maintenance was quick to respond when I didn’t have water. The only downside is the place needs an update. All in all though it’s been a pleasant experience thus far.
response from property -Welcome to the community, Gina! It sounds as though your experience so far has been nice all-around. Please let us know if there is anything you may need as you continue settling in. Thank you for your review.
Review From Modern Messagesubmitted by Courtney O. - |Recommended: YesLove the amenities in our c... — Love the amenities in our community. The pool and gym are beautiful and well maintained. We also love that they began using a parcel pending feature to ensure our packages are safely stored.
response from property -Courtney, we're delighted to read that our excellent amenities suit you so well. It's also good to know that you're pleased with our new parcel pending feature. We aim to keep you comfortable and happy in our well-maintained community.
Review From Modern Messagesubmitted by Amy K. - |Recommended: YesLove the location and neigh... — Love the location and neighborhood. Layout of the apartment is perfect. Plenty of space and light. Very happy we chose this community. Excited for the amenities to open soon.
response from property -Amy, we're thrilled to hear that you have had such a positive experience in our community. Thank you for pointing out our great location and amenities. We look forward to opening things back up soon, and we hope you continue to be happy in your apartment home.
Review From Modern Messagesubmitted by Marina M. - |Recommended: YesSo far so good Staff and m... — So far so good Staff and maintenance are great. I'm hoping that COVID restrictions will be lifted soon so I can start exploring the different amenities this community offers
Review From Modern Messagesubmitted by Renan P. - |Recommended: YesMuito bom morar nessa comun... — Muito bom morar nessa comunidade muito tranquilo.... sala de jogos muito bom só falta bola de ping pong tacos para a sinuca e estender o horário
Review From Modern Messagesubmitted by Michael R. - |Recommended: YesSo far, so good. I’ve had t... — So far, so good. I’ve had to do everything remotely with Arrive as we are a military family that had to travel across the entire country to make this move. They took photos, allowed me to text back and forth, quickly returned emails with questions or paperwork. It’s been a huge stressor off my back having them to lean on. Marissa, Caylee and Michelle in the office have been extremely attentive, kind and knowledgeable. I had a lot of issues with deliveries being scheduled incorrectly, and Marissa the property Manager went out of her way to hold my packages and even had maintenance drop packages to my apartment before we arrived from our cross country drive. While I know we will have issues to come apartment life comes with these nuances I trust that the ladies in the office have my back and will help me handle all and any conflicts. Living in a complex that is also retail is not for everyone, and it’s a new experience for me. However, I think it’s going to be a great spot for our family and needs. Great work Team Arrive Mission Valley.
response from property -Hello Michael, first, we'd like to thank your military family member for their service! We understand that moving can be stressful, so we're thrilled that Marissa, Caylee, and Michelle were able to make this process as seamless as possible for you and your family. Enjoy your new home!
Review From Modern Messagesubmitted by Emma R. - |Recommended: YesGreat place to live The of... — Great place to live The office can be a little bit difficult to get ahold of, but otherwise excellent The common areas are always clean and inviting, and everyone is always very friendly.
response from property -Emma, it is encouraging to receive great feedback from satisfied residents such as yourself and to know that our well-maintained common areas and friendly service have met your expectations. We're sorry for any communication difficulties you may have experienced, and wanted to make sure you have our direct email for any needs that may arise in the future. Please contact us at missionvalley@trinity-pm.com if there is anything else we may do to be of assistance. Thank you for your review!
Review From Modern Messagesubmitted by Life*@*.Com - |Recommended: YesI do not know where I would... — I do not know where I would be right now with my Family if it was not for the staff and the realty company of arrive mission valley apartments. I have been worked with months on end on my financial hardship, I have had the worst year and honestly if it were not for the staff here I would have been lost. They have assisted me with numerous referrals. I get same-day maintenance issues worked on all the time. Despite the overwhelming homeless people in the surrounding area of our complex, Arrive Staff always seem to be able toaoe 8t a safe an dc
response from property -We are genuinely thankful for your generous review of our team and our community. We are committed to doing everything possible to ensure the comfort and well-being of all our residents, and it has been our pleasure to help you. Thank you for sharing your experience with us.
Review From Modern Messagesubmitted by Fariba M. - |Recommended: YesI love my apartment so much... — I love my apartment so much. it is large and doors, wall everything inside and out side of the apartment is clean - it's like hotel and I like that. the only thing that I don't like it is too much fee that we gave to pay for water and trash it's alway more than 120 which is unfair.
response from property -Fariba, nothing makes us happier than hearing how much our residents love their homes! As for your feedback regarding utilities, we are discussing your comments internally. If you have anything else you would like to share with us, please feel free to call our office. Thank you!
Review From Modern Messagesubmitted by Amanda L. - |Recommended: YesHad a great experience here... — Had a great experience here minus the bums waking me up every now and again outside at night. Will definitely miss living in prime location.
response from property -Amanda, we are so pleased to see your perfect rating and review! It's great to know that you had a positive experience in our community, though we are sorry to hear if it was not as quiet as you'd hoped. Please know that we are always open to detailed feedback so that we may better learn how to provide a top-notch community at missionvalley@trinity-pm.com. Thank you for the feedback, and we wish you the best for the future.
Review From Modern Messagesubmitted by Anthony C. - |Recommended: YesThe first floor stair door ... — The first floor stair door on the north side door needs to fixed at the frame - it doesn’t close without pushing very hard - every time - this very dangerous because of smoke conditions during a fire. I have brought this up numerous times at the management office over the past year. I was the Architect if the building so trust me I know. It is a serious fire life safety issue - it is Critical. I prefer not to report it to th e City so please take care of it.
response from property -Anthony, thank you for your diligence in alerting us to your concerns about the door frame. We appreciate your expertise on the matter, and we're sharing your observations with the appropriate members of our team. When you have time, please contact our Cares Team at feedback@trinity-pm.com to discuss this matter further. We look forward to speaking with you.
Review From Modern Messagesubmitted by Ross T. - |Recommended: YesGreat location, but the hom... — Great location, but the homeless situation lessens the appeal. No issues moving in or otherwise. Clean apartment and was updated. Space was amble enough to get what we needed in the apartment.
response from property -Ross, thank you so much for sharing your feedback on our community. We work hard to maintain a superior living environment for all of our residents, and that includes making sure that our grounds are well-kept and secure. We're eager to help you with your concerns about non-residents on the premises, so please email us at missionvalley@trinity-pm.com at your earliest convenience.
Review From Modern Messagesubmitted by Angel E. - |Recommended: YesIt’s always a great time T... — It’s always a great time The halls, lobby and outdoor areas are always clean and comfy The only major downside Is the water pressure in the kitchen, which drives me insane
response from property -Angel, we are pleased to know that you are having a great time in the community. We will be sure to pass your feedback about water pressure along to the team. If your concern persists, feel free to stop by the office. We are here to help.
Review From Modern Messagesubmitted by Elvis M. - |Recommended: YesLove this complex Staff is... — Love this complex Staff is really friendly All the maintenance requests are completed on time I’m very satisfied with this apartment complex
response from property -Elvis, we're loving your review and your kind words for our team! It's outstanding to hear that you've found our maintenance team's service efficient and thorough. Thank you.